Due to the nature of our one-time use products and associated safety concerns, items shipped by LIVE TULA LLC are non-returnable. However, if a product is malfunctioning, we may request its return for further investigation. 

Damaged & Replacement Process 

• Definition of Damage: “Damage” refers to any impairment that prevents a device from functioning as intended. This can include physical, electronic, or software-related issues. 

• Replacement Guidelines: If your product meets the guidelines of our replacement policy: 

• Contact Us: Please email support@livetula.com to discuss a replacement. 

• Shipping Label: A prepaid shipping label will be provided once the request is approved to return a damaged device. 

More Information 

• Non-Returnable Products: Due to the biological nature of products sold by LIVE TULA LLC and associated safety concerns, products that have been shipped to customers are not returnable. 

• Incorrect or Damaged Products: We make every effort to ship you the correct product and ensure it arrives in great condition. If you receive the wrong product or a product that has been damaged in shipping, contact customer service so we can provide a replacement. 

• Defective Products: LIVE TULA LLC blood glucose meters are designed to perform over a multi-year use life and are covered by a limited warranty. To learn more about warranty terms or if you feel you have received a defective product, please contact customer service for further assistance. 

By following these policies, Tula Health Inc. & LIVE TULA LLC ensures that we provide reliable and secure service for all your diabetes devices and supply needs.