Overview 

• Commitment to Safe and Timely Shipping: At LIVE TULA, our primary objective is to ship devices and supplies in a safe and timely manner, ensuring the highest level of service for our customers. 

• Complimentary Standard Shipping: We offer complimentary standard shipping for all orders of diabetes devices and supplies within the United States. 

• Prompt Order Processing: Orders are fulfilled within 48 hours of receipt, with an expected delivery timeframe of 3 to 5 business days. 

• Discreet and Secure Delivery: To protect your privacy and ensure your order arrives in optimal condition, we utilize discreet packaging and secure delivery methods. 

• Order Tracking: Customers can track their order status and delivery confirmation online or by contacting our customer service team. 

 

Shipping Options 

• Standard Shipping: Complimentary for all orders within the United States. The average delivery timeframe is 3 to 5 business days, though shipments to states like Hawaii and Alaska may take longer. 

• International Shipping: Currently, we do not offer international shipping. 

 

Shipping Restrictions 

• Address Limitations: We will ship to PO boxes but will not ship to APO/FPO addresses or U.S. territories. 

• Legal Compliance: Shipments are not made to countries where diabetes devices and supplies are prohibited or restricted by law. 

• Liability: We are not liable for any delays, damages, or losses caused by shipping carriers, weather conditions, or other factors beyond our control. 

 

Damaged or Missing Orders 

• Reporting Issues: Should your order be damaged or missing, please email support@livetula.com within 7 days of receipt. We will investigate the issue and provide a replacement if necessary. 

• Replacement Processing: Cases can take up to 3 to 7 days to process once initiated. 

 

Compliance 

• HIPAA Compliance: We strictly adhere to HIPAA regulations to ensure the confidentiality and security of your protected health information (PHI) throughout the shipping process. Our handling and shipping procedures are meticulously designed to safeguard your personal health data. 

• FDA Compliance: Our shipping practices are fully compliant with FDA regulations, ensuring that all medical devices are handled, stored, and transported in accordance with Title 21, Section H, Series 800 of the Code of Federal Regulations. This includes maintaining the integrity and safety of the devices throughout the shipping process. 

 

By integrating HIPAA and FDA policies into our shipping standards, we are dedicated to providing reliable, secure, and compliant service for all your diabetes device and supply needs.